Terms and conditions

Definitions In these terms and conditions the following terms shall have the following meanings:
- 'We, Us, Our' Vitamin Shop Online LTD Flat 595, Hanover House St. George Wharf, SW8 2JA London, Registration Number: 6996818 'You, Your' The Customer/Consumer 'Contract' A contract for the sale of Goods by us to you. 'Goods' Any Goods forming the subject of a Contract including parts of, or materials incorporated in them as more particularly described upon this Website. Postage and packing are not included in the use of the term "Goods". 'Website' Our Website, the address of which is shop.vitamin-shop.co.uk 'Contact Details' e- mail: office@vitamin-shop.co.uk Acknowledgment and acceptance of Terms and Conditions Please note that by accessing, using or browsing this website you agree to be bound by its terms, conditions, disclaimers and limitations of liability ("Terms and Conditions").

Vitamin Shop Online reserves the right to amend or update such terms, conditions, disclaimers and limitations of liability at any time without providing notice to you. By using the website, you acknowledge that you have read and understood these Terms and Conditions.

Disclaimer Although Vitamin Shop Online has attempted to provide accurate information on the Website, information on this Website may contain technical inaccuracies or typographical errors. In the event a product or service is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, we shall have the right to refuse to meet or to cancel any orders placed for that product or service whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, we shall immediately issue a credit to your credit card account in the amount of the charge. The contents of any documents on the Web site are believed to be current and accurate as of its publication date. Vitamin Shop Online assumes no responsibility for the accuracy of the information. Vitamin Shop Online may change the products mentioned at any time without notice. For the most current and complete documents, please contact Vitamin Shop Online directly. Mention of products is for information purposes only and constitutes neither an endorsement nor a recommendation.

Information and statements are not intended to diagnose, treat, cure, or prevent any disease. No warranty is made that any information on or linked to this site is complete and/or accurate. We are not nor do we claim to be health care professionals, therefore please consult your doctor before taking any supplements, especially if you have any existing medical conditions. All information, products and services provided on this website are provided "as is" with all faults without warranty of any kind, whether express, implied, statutory or otherwise. Vitamin Shop Online has taken reasonable care in preparation of the content of this site. However, to the extent permitted by applicable law, Vitamin Shop Online disclaims all warranties as to the accuracy of the information contained in any of the materials on this site. Vitamin Shop Online shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this site. You agree that Vitamin Shop Online shall not be liable either in contract, tort, negligence, statutory duty or otherwise, for any loss of profits, revenue or goodwill or any type of consequential, indirect or special loss or damage whatever arising from or in any way connected with this Agreement.

You agree that Vitamin Shop Online shall not be liable either in contract, tort, negligence, statutory duty or otherwise, direct loss or damage (including loss or damage which is reasonably foreseeable or occurs naturally in the course of things) resulting from any acts, omissions, failures or delays occurring on or in relation to those parts of the Vitamin-Shop website not under Vitamin Shop Online’s direct control including, without limitation, damage for loss of business, loss of sales, non payment of sums due, loss of profits, business interruption, loss of reputation, loss of business information, or any other pecuniary loss. You also agree that the maximum aggregate of liability of Vitamin Shop Online in contract, tort, negligence, statutory duty or otherwise, for any loss or damage whatever arising from or in any way connected with any defect in a product, any failure by Vitamin Shop Online to process signals, data, information, orders or messages correctly or in a timely manner, any misrouting or non-delivery of signals, data information, messages or orders from you to other persons or from other persons to you, or any scrambling or distortion of data or information contained in them, any liability not excluded by this Agreement shall, in respect of any one or more events or series or events (whether connected or unconnected) taking place within any twelve month period be limited, in the case of defects of the product, to the price of the relevant goods. This limit shall also apply in the event that any exclusion or other provision contained in this Agreement is held to be invalid for any reason and Vitamin Shop Online becomes liable for loss or damage that could otherwise have been limited.

You agree and acknowledge that you are in a better position than Vitamin Shop Online to foresee and evaluate any potential damage or loss that you may suffer in connection with the goods and services provided by Vitamin Shop Online, and therefore that Vitamin Shop Online cannot adequately insure in respect of such liability. You warrant to Vitamin Shop Online that you will insure against, or bear yourself, any loss for which Vitamin Shop Online has excluded liability. You agree and acknowledge that some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the limitations of liability set out in this Terms and Conditions may not apply to you. In particular, nothing in this Agreement shall affect the statutory rights of any consumer or exclude or restrict any liability for death or personal injury arising from the negligence or fraud of Vitamin Shop Online. Save to the extent that it falls within the provisions of this Terms and Conditions, you shall indemnify Vitamin Shop Online and any third party (including its sub-contractors) from and against any liability, losses, rights, expenses, loss of profits, business interruption, consequential loss, pecuniary loss, claims or legal proceedings, including, but not limited to claims involving defamation and intellectual property infringement, and expenses, including legal fees, arising from your use of the Vitamin Shop Online site or purchase of goods and/or services from that site which are brought or threatened against Vitamin Shop Online or suffered or incurred by Vitamin Shop Online by another person or entity.

By registering at our service you agree to receive our newsletters. If you wish not to get comertial emails from us, you can resign, when received firt newsletter.

Law and Jurisdiction Vitamin Shop Online Ltd is a company registered in England, reg. No6996818. Unless otherwise specified, the materials on this site are directed solely at those who access this site from the United Kingdom mainland. Vitamin Shop Online makes no representation that any product referred to in the materials on this site is appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable. English law shall govern this Agreement. You and we each submit to the exclusive jurisdiction of the English courts in relation to disputes arising out of this Agreement. If any provision of this Agreement shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions. When ordering mail-order goods from Vitamin Shop Online for delivery overseas, you may be subject to import duties and taxes which are levied once a shipment reaches your country. Any additional charges for customs clearance must be borne by you. We have no control over these charges and cannot predict what they will be. Customs policies vary widely from country to country and you should contact your local customs office for further information. Additionally, when ordering from Vitamin Shop Online you are considered the importer and must comply with all laws and regulations of the country in which you are receiving the goods.

Price The Price of the Goods is set out on the Website and the confirmation of order. Value Added Tax is charged at the rate or rates applicable at the date of confirmation of order and will be shown together on the invoice. Please note that whilst every effort is made to accurately portray the items shown on the Vitamin Shop Online website, variations may occur. All images represent an accurate portrayal of its stock at time of publishing, but are subject to change without notice. All care is taken to ensure that pricing is current and accurate at time of upload, however we take no responsibility for typographical errors. Any incorrect pricing will be immediately corrected upon notification Copyright All rights on this Website including: designs, text, graphics and their selection and arrangement on this site, including Copyright, are owned or licensed to Vitamin Shop Online. You may copy or save items included in this Website for your own personal, non-commercial use only. Any other use of materials on this site without Vitamin Shop Online’s prior written consent is strictly prohibited.


Completing the Contract Within a short moment of placing your order, we will send you an email confirmation containing your order number and other important information. The Contract for the sale by us to you of the Goods is completed when we send to you our confirmation of order by email. After your order is shipped, you will receive an email, updating you as to the progress of your order. In just a couple of days, typically 3 days or less, your order will be delivered directly to your door. Vitamin Shop Online does not sell products for purchase by children. We may sell children's products for purchase by adults. If you are under 18, you may use Vitamin Shop Online only with the involvement of a parent or guardian.

Links This website may contain links to websites controlled by third parties, which are not under the control of Vitamin Shop Online. When you activate any of these you will leave the Vitamin Shop Online site and Vitamin Shop Online will accept no responsibility or liability for the material on any site which is not under the control of Vitamin Shop Online. Access to other web sites is at your own risk. Language In the event of conflict or inconsistency between the terms of the English language version of this Agreement and any translation provided by us, the English language version shall prevail. Matters beyond our Reasonable Control Vitamin Shop Online shall not be held liable for any breach of this Agreement caused by circumstances out of its control including, but not limited to, Acts of God, fire, lightening, or extremely severe weather, explosion, war, disorder, flood, industrial disputes (whether or not involving our employees), acts or omissions of Internet services providers or acts of local or central Government or other competent authorities.